Business Continuity Plan
SageTrader, LLC (STL) has developed a Business Continuity Plan (BCP) that presents how it will respond to the events associated with a Significant Business Disruption (SBD). The timing, impact and, scope of a SBD can be unpredictable and requires that we be flexible in reacting to actual SBD events as they occur.
The key goal of this Business Continuity Plan Disclosure is to inform customers and critical counterparties of the existence of the BCP and to provide the framework for a communications bridge in case of an SBD.
In the event of a SBD, customers and counterparties should do the following, in order:
Attempt to make contact via phone or e-mail with your assigned registered representative or regular contact person. That individual will also attempt to make contact.
If you cannot connect with your regular contact then do one of the following:
Call the Chief Compliance Officer at (415)994-8900 or the Chief Administrative Officer at (415)293-3894.
Go to our website, www.SageTrader.com, where the firm will attempt to post information or place recorded messages relating to the status of the SBD and secondary contact information.
Alternatively, send an e-mail to email@example.com.
If you still cannot make contact, then reach out to the clearing firm contact, listed below
Our Business Continuity Plan
SageTrader, LLC will make every effort to quickly recover and resume business operations after a SBD. STL's business continuity plan is designed to permit the firm to resume operations as quickly as possible, depending on the scope and severity of the disruption.
Sage’s execution technology partner, LYNX Capital Markets, has a comprehensive BCR plan outlining their procedures for recovery following a SBD. STL will coordinate its plan with that of LYNX to facilitate the recovery of execution operations at the earliest possible date.
Our Clearing Firm
STL employs one clearing firm for securities: Lek Securities Inc. This firm clears and carries all STL execution accounts.
While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, our clearing firm has advised us that their objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments within 12 to 24 hours. Customer orders and requests for funds and securities could be delayed during this period.
If you are still unable to contact STL after this period, then and only then should you contact the clearing firm that clears your account. The representatives for the clearing firms are as follows:
Main Number: 212-509-2300
Main Email: firstname.lastname@example.org
In the unlikely event you are unable to reach anyone at STL, identify yourself as a STL customer and provide your customer account number to the clearing firm representative who will then assist you.
Significant business disruptions can vary in their scope. In the event of an SBD that effects our office locations we will transfer our operations to the remote offices of our key personnel and resume business within the same or the next business day. In any SBD situation, we will attempt to continue business operations and where necessary transfer operations to our clearing firm. If an SBD is national in scope STL will communicate with our clearing firms and follow the instructions of FINRA, the SEC and other state and national authorities.
STL will provide notice of the status of the SBD and any alternative communication instructions through its website: www.SageTrader.com.
STL does not carry customer funds or securities, even if an SBD is so severe that it prevents STL from remaining in business, customers should be able to have prompt access to their funds and securities through our clearing firm.
Firm Data and Storage
SageTrader, LLC utilizes a firm wide “shared drive” that can only be accessed by SageTrader Staff via a secure VPN connection. The information stored on the shared drive is downloaded and saved on continuous and nightly basis, by a process of backing up all essential documents in an electronic format, including all relevant customer records, which is saved at a secure offsite location within the Firms servers.
For more information
If you have any question regarding this Disclosure or during an SBD STL's primary contacts are: