Business Continuity Plan
Business Continuity Disclosure
SageTrader, LLC (“SAGE”) has developed a Business Continuity Plan (BCP) that presents how it will respond to the events associated with a Significant Business Disruption (SBD). The timing, impact and, scope of a SBD can be unpredictable and requires that we be flexible in reacting to actual SBD events as they occur.
The key goal of this Business Continuity Plan Disclosure is to inform customers and critical counterparties of the existence of the BCP and to provide the frame work for a communications bridge in case of an SBD.
In the event of an SBD, customers and counterparties should do the following, in order:
1. Attempt to make contact via phone or e-mail with your assigned registered representative or regular contact person. That individual will also attempt to make contact.
2. If you cannot connect with your regular contact then do one of the following:
• Call 855-809-5941
• Go to our website, www.SageTrader.com, where the firm will attempt to post information or place recorded messages relating to the status of the SBD and secondary contact information.
3. If you still cannot make contact, then reach out to the clearing firm contact, listed on your statements or confirms. Contacts for clearing firms Sage generally utilizes are below.
Our Business Continuity Plan
SageTrader, LLC will make every effort to quickly recover and resume business operations after an SBD. SAGE's business continuity plan is designed to permit the firm to resume operations as quickly as possible, depending on the scope and severity of the disruption.
Our Clearing Firm Relationships
SAGE employs various clearing firms for securities. The most current list can be found on the SageTrader form BD and available via FINRA broker check website here:
These firms clear and carry SAGE customer accounts on a fully disclosed basis and back up all customer records in a number of geographically separate locations. SAGE also has a futures introducing relationship with Wedbush Securities.
While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, our clearing firms have advised us that their objective is to restore their own operations and be able to complete existing transactions and accept new transactions and payments within 12 to 24 hours. Customer orders and requests for funds and securities could be delayed during this period.
If Clients are still unable to contact SAGE after this period, then and only then should they contact the clearing firm that is listed on your statements. The representatives for the clearing firms Sage commonly utilizes are as follows:
• Industrial Commercial Bank of China Financial Services, LLC (ICBC)
Main Number: 212-300-8530
• Lek Securities
Main Number: 212-209-2300
• Merrill Lynch Professional Clearing Corp
• Wedbush Securities, Inc.
Main Number: 213-688-4568
In the unlikely event clients are unable to reach anyone at SAGE, identify yourself as a SAGE customer and provide your customer account number to the clearing firm representative who will then assist you.
Significant business disruptions can vary in their scope. In the event of an SBD that effects our office locations we will transfer our operations to an alternative local site and would expect to recover and resume business within the same or the next business day. In the event of an SBD that is regional in scope, affecting our business district, city or region, we will transfer our operations to a site outside of the affected area and expect to recover and resume business operations within one or two business days. In either of these SBD situations, we will attempt to continue business operations and where necessary transfer operations to the appropriate clearing firm. If an SBD is national in scope SAGE will communicate with our clearing firms and follow the instructions of FINRA, the SEC and other state and national authorities. SAGE will provide notice of the status of the SBD and any alternative communication instructions through its website: www.SageTrader.com.
SAGE does not carry customer funds or securities, even if an SBD is so severe that it prevents SAGE from remaining in business, customers should be able to have prompt access to their funds and securities through our clearing firms.
For more information
If you have any question regarding this Disclosure or during an SBD SAGE's primary contacts are:
• Michael Forsythe, Chief Operating Officer
• Operations@sagetrader.com or 855-809-5941